1. How long will delivery take?
Typically, you will receive your order within 14 business days. If express shipping is not available for your region, delivery may take 15-20 business days. Packages generally arrive in your destination country within 14 days before being handed over to a local carrier.
2. How do I track my order?
You can track your shipment on our Order Tracking page, or via the 17TRACK global platform.
3. Why is the tracking status not updating?
Don't worry, this is normal. A tracking number is generated as soon as your order is packed. There may be a 1-2 day delay in updates while the package travels to the international export warehouse. Your item is on its way!
4. Which carriers do you use?
We select the most efficient carrier for your region (e.g., UPS, FedEx, DHL, EMS). For example, US orders typically ship via UPS. You may request a specific carrier, but you will be responsible for the full shipping cost.
5. Will holidays or weather affect delivery?
International transit is rarely affected. However, local delivery in your country may face slight delays (1-2 business days) due to local holidays or severe weather conditions.
6. Tracking says "Delivered" but I don't have it.
Please check your mailbox, front porch, or ask family members if they accepted the package on your behalf.
7. What if my package is lost or damaged?
Please contact us via our Support Page immediately.
Damaged Items: No return required. Simply verify the damage with photos or videos, and we will send a free replacement or issue a full refund.
8. Do you offer expedited shipping?
Our standard global shipping is already optimized for speed (targeting in 14 days). All orders are prioritized and processed for next-day pickup to ensure the fastest possible delivery.
9. What does "Delivery Failed" mean?
This usually means the carrier couldn't contact you. Please contact your local carrier immediately. You can also submit a ticket on our Contact Page, and we will assist you.
10. Can I pick up my order in person?
As we ship internationally, we do not currently offer local pickup services.
11. What are the shipping costs?
All prices include shipping costs.
12. Can I schedule a delivery time?
Specific delivery times depend on your local carrier. You may leave a note at checkout with your preference, and we will do our best to communicate this to the carrier.
13. Missed the carrier's call?
Check your missed calls or spam messages. If unsure, check your status on 17TRACK or contact us for assistance. We will follow up with the carrier for you.
14. I entered the wrong address. Is it returnable?
Packages cannot be intercepted or returned after 24 hours. While we cannot resend for free, please contact us—we may offer a discount coupon for a replacement order to help.
15. Tracking status looks abnormal?
Delays in status updates can occur during international transit handovers. This is normal; please allow some time for the system to update.