Q1: What photos do I need to provide for a perfect oil painting?
A: Clear, well-lit front/side photos that show you or your pet’s facial features, eyes and unique markings. Avoid blurry, backlit or group photos with multiple pets mixed together. You can attach extra photos to capture their special expressions.
Q2: Can I customize the background, size and frame style of my portrait?
A: Absolutely. We offer plain solid backgrounds, natural scenery, home scene customizations, plus multiple canvas sizes and solid wood frame options. Leave your requirements in the order note when checking out.
Q3: Do you paint multiple pets in one single canvas?
A: Yes. We support portraits with 2+ pets on one painting. Just upload all their reference photos and specify your layout demands.
Q4: Are all paintings hand-painted instead of printed copies?
A: Every piece is 100% hand-drawn by professional artists. No digital printing or mass-produced posters. Each artwork carries unique brush textures and personalized details of your furry friend.
Q5: How long will it take to finish my custom oil painting?
A: Hand painting takes 7–10 working days, followed by drying and quality inspection. Total production time is around 2 weeks before shipment.
Q6: Can I preview the draft painting before shipment?
We will send you a clear photo of the finished painting for confirmation before packing. Minor tweaks on facial details are free upon your request.
Q7: What if I am not satisfied with the portrait effect?
A: We offer free revision for unreasonable details inconsistent with your appearance. Contact our customer service with your reference photos within 3 days after receiving the preview.
Q8: How do you pack the oil paintings to avoid damage during delivery?
A: Each canvas is wrapped with recyclable kraft paper and protective foam, without plastic film lamination. Solid wood frames （if order）are packed in hard cartons for long-distance shipping.
Q9: Do you ship worldwide? How long is delivery?
A: We provide global shipping. Standard shipping takes 12–25 business days, and expedited shipping is available for faster delivery at an extra cost.
Q10: Can I return or refund my custom painting?
A: Custom personalized artworks are non-refundable unless there is severe damage during transit or obvious mistakes inconsistent with your reference photos. Damaged goods require photos of the package and artwork for compensation support.
Q11: Can you make a memorial portrait for my pet who has passed away?
A: Definitely. Many customers order our paintings as a lasting tribute to their beloved pets. We focus on restoring their warm, familiar look to keep your precious memories alive forever.
Q12: Is the artwork suitable as a sentimental gift for pet lovers?
A: Yes. Hand-painted pet oil portraits are thoughtful, unique gifts for birthdays, anniversaries and pet memorials, full of warm personal meaning.