Last updated: August 6, 2026
Data Controller: Aureovelvet
Email: aureovelvet@gmail.com
Address: Hu Guang Ge, Hu Fu Garden, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China, 518100
1. Overview
We respect your privacy. This policy explains how we collect, use and protect your data for custom oil painting orders. Using our website means you agree to these data rules. We comply with GDPR, CCPA and Google Merchant Center standards.
2. Information We Collect
Data you submit: Name, shipping address, phone, email, payment records, pet reference photos and customer service messages.
Automatic data: IP address, browser info and browsing activity collected via cookies.
3. How We Use Your Data
Complete orders, painting production, shipping, refunds and two free revisions.
Answer support requests and prevent fraudulent orders.
Send promotional emails (unsubscribe anytime; essential order alerts cannot be disabled).
Showcase finished artwork on our portfolio; email us before production if you opt out of public display.
We never sell your personal data.
4. Limited Data Sharing
We only share necessary details with trusted service providers to fulfill orders:
Shopify, PayPal, international logistics carriers, analytics and advertising tools. We will disclose data only when legally required by authorities.
5. Third-Party Links
Our site contains links to external platforms. We are not responsible for their independent privacy policies.
6. Data Storage & Security
We store order records for at least 7 years for tax and dispute compliance. Industry encryption protects your data, though online transmission cannot be fully risk-free.
7. Your Rights
You may request access, correction or deletion of your personal data, and export your order records. Contact us to exercise your privacy rights; we will verify your identity before processing requests.
8. Cross-Border Data Transfer
Your data may be stored overseas, protected under EU Standard Contractual Clauses for cross-border compliance.
9. Minors
Our store serves customers aged 18+. We do not intentionally collect minor users’ information. Contact us to erase minor data if unauthorized submission occurs.
10. Cookie Settings
Adjust cookie permissions in your browser. Disabling cookies may disrupt cart and tracking functions.
11. Policy Updates
We may revise this policy. Updated versions will be posted online with the latest date. Continued site use equals acceptance of revised terms.
12. Contact
Email aureovelvet@gmail.com for all privacy-related inquiries.